Frequently asked questions

The price depends on the segment, linen volume and delivery frequency — a hotel with 180 rooms has a different mix to a care home. On the Build your solution page, choose up to three priorities that matter most to you — you’ll see straight away how we solve them, and we’ll then calculate the exact price based on your actual data.

The rental price covers textiles, washing and the hygiene process, ongoing repairs, replacement of worn items, and logistics (collection and delivery). You don't pay the capital cost of the textiles or their depreciation — and thanks to RFID, you don't pay for other people's losses either.

We hold RAL-GZ 992/2 certification (hygienically controlled washing) and other valid documents, which we provide on request for download. During a regulatory inspection you can document your washing process with a single PDF instead of defending your own operation.

The plant is divided into soiled and clean sides with separate staff and trolley flows, we use UV-C disinfection, and clean linen is wrapped in film until handover. This means we meet the standard for healthcare and care homes.

Yes — we run 365 days a year, because hotels, hospitals and care homes don't take a weekend off. At peak times (holidays, season) we arrange extra deliveries so your linen never runs out.

We hold reserves both at your site and ours, and we have a depot near Prague for fast top-ups — so in an urgent situation you don't have to work out where to get another set. We set the delivery frequency so that having a reserve is the rule, not the exception.

Every item is chipped, so you know exactly how many pieces have left, arrived and are in circulation — no manual counting, no paying for other people's losses, and a solid basis for reporting and invoicing. For your operation it means the end of disputes like 'we're missing bed linen'.

Yes — in the customer portal you can see current stock levels, delivery history, complaints and invoicing records 24/7. You can download the data as reports (including ESG questionnaires for chains and corporations).

Yes — we wash your own linen under the same certified hygiene process as rented linen. On request we chip it too, so you get visibility over the circulation of linen you own as well.